Collect driver name, truck number, trailer number and location
Confirm the receiver name to be sure you are looking at the proper load
Find out the reason for rejection (ex: wrong product, wrong facility, damaged freight, product shifted off pallets etc.)
If freight is damaged, ask driver to take and send pictures of damaged/rejected freight
Ask for details about what the damaged product is and how many pallets or boxes are damaged
Advise driver we will contact customer and call them back shortly with instructions
If incident occurs after hours or during the weekend, call the broker and notify them of the situation. Ask them to provide us with further directions on how to proceed.
If incident occurs during business hours, notify the dispatcher responsible for the load
