Collect driver name, truck number, trailer number and location
Confirm driver’s current load to be sure you are looking at the proper one
Ask driver the reason for the delay (ex: road closure, accident, breakdown)
Thank driver for the update and ask them to report further development
During business hours alert dispatcher responsible for the load
After hours and on the weekend call the broker and advise them of the reported delay. Let them know we will call and update them again once we are back on the road
