Truckstop Service Shop Protocol

After hours team instructions

1. Locate nearest available TA/Petro or Love’s/Speedco:

https://www.loves.com/en/location-and-fuel-price-search

2. Once you have located nearest truckstop, call them to confirm their service shop is open and upon verification, direct driver to that location

3. When driver arrives, call truckstop service shop and give them authorization to perform the requested repairs by giving them our company account number. Advise them that PO and reference numbers will be the truck or trailer number being repaired.

4. Make sure to only authorize services that you personally requested (example: replace tire, replace light, fix leaking hose etc). Instruct service shop to call you for additional authorization if they discover other defects or driver makes requests you did not previously authorize.

5. Request an estimate for the completion of work and stay in constant communication with both the service shop and driver in order to ensure timely service